1. What is Roomth?
Answer
Roomth is a virtual office platform designed to simulate the real-world office environment. It provides users the ability to create virtual office floors, event floors, meeting rooms, and workspaces to facilitate collaboration, meetings, and day-to-day office interactions.
2. How do I sign up for Roomth?
Answer
Before signing up, please have a look at our “ACCOUNT TYPES & SETUP” article.
If you’re a team member or a guest, you will need to receive an email invite from an Admin, in order to join Roomth.
Once you receive the invite, click the provided link, fill in your details, and you’re all set!
3. Can I use Roomth for free?
Answer
Our platform offers different pricing tiers, including a free plan. For specific pricing and feature details, please check our ‘Pricing’ page.
4. How do I create a new floor or room?
Answer
If you have administrative privileges, you can easily create a new floor by clicking on the “Create Floor” button from your dashboard.
Click here for a detailed guide on how to create a floor.
5. What’s the difference between a Public Floor and a Private Floor?
Answer
A Public Floor is accessible to anyone provided with the invitation link. In contrast, a Private Floor is exclusive and can only be accessed by the Team or registered Guests.
6. How secure is Roomth? Can outsiders access our virtual meetings?
Answer
Roomth prioritizes your security. Only those with the correct invitation link or the necessary credentials can access your floors and meetings. Furthermore, the option to password-protect rooms and tables provides an additional layer of privacy and security for your Team and Business.
7. I’m having trouble with my microphone and camera settings. What should I do?
Answer
First, ensure your devices are correctly connected and recognized by your system.
Try refreshing your browser and checking the settings option in the floor’s details page, before entering the floor, or by clicking your microphone or camera settings option on the floor’s bottom menu.
If you’re still facing issues, please contact our support team here.
8. How many people can a single floor accommodate?
Answer
A single floor can host up to 50 users, though, for an optimal experience, we recommend no more than 10 users interacting simultaneously.
9. Can I change the design or layout of a floor once it’s created?
Answer
Yes, you can modify the floor map from the floor settings, on your Dashboard.
Each design has a specific seating capacity, so ensure you choose one that fits your team’s needs.
10. How do I handle attendance and time tracking on Roomth?
Answer
Roomth offers a Time tracking feature where all members of the team can check in, check out, and clock their breaks.
Admins can view, add, and edit Team Members’ shifts and tracked time, and even download reports for further processing.
11. How do I schedule meetings in Roomth?
Answer
On your Floor, navigate to the desired meeting room’s nameplate and select the calendar icon. You can set the date, start and end time, and send email invites to participants.
If you’re having a meeting with someone who’s not a Team member, make sure to navigate to a Guest Lounge, where you also have the option to invite users with limited floor access without the need for them to create an account.
12. I’m new to Roomth. Is there a tutorial or walkthrough available?
Answer
Yes, we have a detailed ‘Floor Walkthrough’ and tutorials available. Check out the dedicated section on our website or ask your administrator for guidance.
13. Can I integrate Roomth with other tools and software?
Answer
We’re always working on enhancing Roomth’s features and functionality so stay tuned for future updates!
14. How do I reach out to Roomth support?
Answer
If you have any issues or queries, feel free to contact our support team via the ‘Contact Us‘ page on our website.
15. Why am I having trouble Signing in?
Answer
Experiencing login issues?
– Check your internet connection and refresh your page.
– Already signed in on another device? For enhanced account security, Roomth allows you to be logged in on only one device at a time. Always ensure you log out from one device before trying to access Roomth from another!
Other sign-in issues? Please contact our support team here.
Remember, this FAQ is a dynamic document. As Roomth continues to evolve and more users provide feedback, you might need to update or expand this list.